Cancellation Policy

In Home Overnight Sitting

  • NON-REFUNDABLE 25% deposit of total service invoice required at the time of booking. If the service is not canceled, this deposit will be applied to your total invoice.

  • Cancellation within 0-5 days of service: Full payment charged to credit card. No refund!

  • Cancellation 6 days prior to service: Refund minus the 25% deposit stated above.


Other Services

  • Cancellation within 0-48 hours of service: Full payment charged to credit card (no refund).

  • Cancellation within 3-7 days of service: 25% of total service charged to credit card (75% refund).

  • Cancellation 8 days prior to service: No payment charged to credit card (full refund).

  • Reservations are made based on sitter availability. Because of this, clients returning home early must pay for ALL visits scheduled on the service invoice.

  • No refunds will be given for an unexpected return that leads to a specific visit cancellation.

© 2019 Elite Pet Care Palm Springs